Privacy Policy

Effective Date: 11th February 2026

Walker Veterinary Hospital values the trust you place in us when you share your personal information. This Privacy Policy explains how we collect, use, and protect information obtained through our website (www.walkervet.com) and during the course of providing veterinary services. Our goal is to be transparent about our practices and to safeguard your privacy while delivering high-quality care for your pets.

Information We Collect

When you interact with our website or contact our clinic, we may collect personal details that you voluntarily provide. This can include your name, phone number, email address, mailing address, and appointment or service inquiries. We may also maintain records related to your pet’s health, treatment history, and visit information as part of providing veterinary care.

Our website may automatically gather limited technical information such as browser type, device information, and anonymous usage data. This information helps us understand how visitors use our website and allows us to improve performance and usability.

How We Use Your Information

We use collected information to operate our veterinary practice effectively and to communicate with you. Typical uses include:

Scheduling and confirming appointments
Providing veterinary services and maintaining pet records
Responding to questions and customer service requests
Sending reminders, updates, or clinic notices
Improving our website and internal operations

We do not use your information for unrelated purposes, and we only collect what is reasonably necessary to serve our clients.

HIPAA-Style Pet Medical Records Disclaimer

While veterinary records are not governed by the federal Health Insurance Portability and Accountability Act (HIPAA), Walker Veterinary Hospital treats pet medical information with a similar level of confidentiality and care. Your pet’s medical records are considered private and are accessed only by authorized staff for treatment, administrative, or operational purposes.

We do not release medical information to third parties without your consent unless required by law or necessary to protect the safety and well-being of animals, clients, or the public. We maintain reasonable safeguards to protect medical and personal records from unauthorized access.

Cookies and Website Technologies

Our website may use cookies or comparable technologies to support essential website functions and gather anonymous analytics. These tools help us evaluate website traffic and improve user experience. You can modify your browser settings to manage or block cookies if you prefer, though some website features may not function fully without them.

Information Sharing

Walker Veterinary Hospital does not sell or trade personal information. We may share limited information with trusted service providers who assist with website hosting, appointment systems, or business operations. These providers are expected to maintain confidentiality and use information only for authorized purposes.

We may also disclose information if required by legal obligations or to protect the rights and safety of our clinic, clients, or community.

Data Security

We apply reasonable administrative and technical safeguards designed to protect personal and medical information. Access to sensitive information is restricted to authorized personnel who require it to perform their duties. Although no system can be guaranteed completely secure, we continuously work to maintain responsible data protection practices.

Third-Party Websites

Our website may include links to external websites for convenience or additional resources. Walker Veterinary Hospital is not responsible for the privacy practices of third-party sites. We recommend reviewing the privacy policies of any external websites you visit.

Website Footer Privacy Summary

Privacy Summary: Walker Veterinary Hospital respects your privacy. We collect limited personal information to schedule appointments, provide veterinary care, and improve our services. We do not sell your data. Pet medical records are handled with strict confidentiality. By using our website, you agree to our Privacy Policy. For questions, please contact our clinic directly.

Your Rights and Choices

You may contact us to review or update your personal information or to ask questions about how your data is handled. We are committed to responding to privacy concerns in a timely and respectful manner.

Policy Updates

We may revise this Privacy Policy occasionally to reflect operational or legal changes. Updated versions will be posted on this page with a new effective date. Continued use of our website indicates acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Walker Veterinary Hospital

Addredd: 7600 West Ln, Stockton, CA 95210, United States

Phone: (209) 478-8883

Email: [email protected]

We appreciate the confidence you place in us and remain committed to protecting your privacy while caring for your pets.

Testimonial

What They Say

I called Walker Veterinary Hospital at 7:30 in the morning because my fur baby needed an urgent procedure, they fit me in same day within an hour or so of calling and from the moment I walked through those doors I was met with such compassion and kindness. It was such a scary and uncertain time but Dr. Hung and everybody I encountered was kind and knowledgeable and honestly exactly what I needed! My baby is on her road to recovery because of the excellent and timely care she received and I will FOREVER be grateful for them, Doctor called the morning after the procedure to check on her recovery and I just cannot express how much it means to know my girl was in the hands of someone so caring!

Jenn C

The worst day of our life happened… our boxer Bo’s life came to an end, he was unable to walk anymore. He could barely breathe, and it was time we went to Walker vet, and they took care of things. Someone was really paying attention because they realize the level of grief we were experiencing today in the mail unexpectedly, we received a pair of paw prints Words cannot express how heartfelt this is.

Lauren Johnson

This site saved my dog’s life. My ESA and best friend was limping one day and we went to another site around town, and they prescribed him carprofen. It made things worse. We went to get a second opinion as things worsened at Walker. The doctor walked through symptoms with us, had me feel the lymph nodes in his back leg, and he was diagnosed with Immune-Mediated Hemolytic Anemia (IMHA). We don’t know what caused it but his body was destroying its own red blood cells. After this was identified he was put on steroids and antibiotics and he is in full recovery! He is back to his normal personality. I owe everything to Walker’s staff for saving my buddy.

Cody Eliff

We visited Walker Vet because we heard Dr. Hung was familiar with FIP in cats. Her knowledge, and her care, put us at ease and saved our cat’s life. She explained the details to us like a friend. She was genuinely concerned about his life, and helping us to build a strong at-home care regimen. The front office staff is professional and friendly. They operate smoothly and support the doctors well. Of my many phone calls, even on very busy days, I never received any attitude. Just good people helping other people and their pets.

Randy

My dog has always received the best care from Dr. Connie. My boy can be a handful at times, and Dr. Connie is always very patient with him, as well as with me, in answering all my questions and concerns regarding my fur baby's care. All the staff have always treated us with respect and care. I recommend Wallker Vet, especially Dr. Connie, to all my friends and family! Thank you for all your care, Dr. Connie! We appreciate you.